Frequently Asked Questions and Event Policies

If you have lost your ticket(s) or confirmation email you may always retrieve them by following these steps:


For convention tickets, click here:


For pro photo op tickets, click here:


1. Click the “hamburger” or menu at the very top of the page.
2. Select “Resend Tickets”

No. When you purchase a ticket to Texas Frightmare Weekend, it grants you access to all the attractions and offerings available at the event, such as panels, photo-ops, film screenings, vendors, parties, and celebrity guests. However, it’s important to note that certain highly popular celebrities may have a significantly higher demand. In these cases, a Virtual Line Ticket system may be implemented, which has the potential to reach its maximum capacity.

We strongly advise fans to prioritize locating the celebrity they most desire to meet and securing their autograph first. It’s crucial not to purchase Texas Frightmare Weekend tickets solely for one guest, as refunds will not be provided in the event that the guest signing reaches its capacity.

Texas Frightmare Weekend does not guarantee that you will meet any particular celebrity. Admission tickets are for event admission only and are not a guarantee that you will meet any particular guest(s) attending the event. Demand for some guests will be higher than others. Therefore, time may run out and guests may not be able to meet every attendee that wants to meet them. Tickets include admission to the event only and do not include meet and greets, autographs, photos with guests or merchandise unless specifically stated on the ticket’s description page. Autographs are sold by the guest and not Texas Frightmare Weekend. Autographs must be purchased at the guest’s booth during the event.

For our 2024 event, VIP Pass holders may use their line skips for five (5) designated guests to be announced before the event date.

A Virtual Line Ticket will be used for high demand guests. Texas Frightmare Weekend may use a Virtual Line system for any guest that has high demand for autographs. This prevents our attendees from spending hours in line.

When the event opens, please proceed to the celebrity’s booth that you would like to purchase an autograph from.  If the guest is in high demand, a member of our staff will issue you a Virtual Line Ticket. Each ticket will be numbered, marked with the guest’s name and the day that it is valid. We can only issue a specific number of tickets each day. These tickets will be available to attendees on a first-come, first-serve basis in order to provide individual line placement. Please listen for your number to be called over the venue’s overhead speakers. You must return to the guest’s table within 30 minutes.

Regrettably, possessing a Virtual Line Ticket does not guarantee an autograph. Furthermore, please note that Virtual Line Tickets are only valid for the specific day indicated on the ticket and cannot be carried over to the next day. Texas Frightmare Weekend distributes a limited number of tickets based on the number of autographs each celebrity is expected to sign, which means there is a possibility of not reaching the end of the queue. If the queue is not fully completed, any unused tickets will not grant access to the guest’s autograph line on the following day. Similarly, if you happen to miss a fully completed queue, your ticket will not be valid for the next day. However, in the event that a celebrity finishes the queue within the show hours and has additional time available, extra queue tickets will be distributed.

The Virtual Line ticket serves exclusively for securing your place in the line and gaining entry into the guest signing area. It does not include the cost of autographs, as each guest sets their own autograph price through their management. Payment for the autograph will be made just before you meet the guest, rather than at the time of receiving the virtual-queue line ticket.

In order to obtain a virtual-queue line ticket, it is necessary to have your Texas Frightmare Weekend wristband. Prior to receiving a queue line ticket, you must complete the Will Call process. Please note that a ticket printout alone will not be sufficient. Upon checking in at Will Call, you will need to exchange your ticket printout for a Texas Frightmare Weekend wristband. Please be aware that only one queue ticket will be provided per attendee, and they will be distributed on a first come, first served basis to those in line.

The answer depends on how much demand the guest has. In certain cases, the VIP line may be long as well. In this case, we will issue VIP Passholders a Virtual Line Ticket.

In theory, it is technically possible to meet every celebrity in attendance at an event in a single day. However, achieving this feat would be extremely challenging.

We strongly recommend downloading the Texas Frightmare Weekend app as it is your official guide for the event.

We include very important info in the app that you will need at the event.

PLEASE NOTE: We will not have printed programs available at our 2023 event. As programs must be printed in advance, we almost always have info that has changed prior to the event. To eliminate this problem, we have decided provide all of our information digitally. We have converted all  information to digital and made it all available in one handy app. Now, we are able to update any changes on the fly and send a push notification advising of the updates to all of our attendees.

The Irving Convention Center provides complimentary Wi-Fi access to attendees. Login info will be available at the event.

If you choose not to use the app, all info contained in the app can be accessed through this website.

If you prefer not to use the app or the website, we recommend printing out the important details from this website that you might need at the event. However, please keep in mind that lots of info can change before the event.

Download the app here

Yes, the Irving Convention Center will have various concession and bars throughout the center. All concessions and bars are cashless inside the center. Additionally, we have food trucks planned to be parked outside the center.

There will also be complimentary water stations on each floor of the convention center. Feel free to bring a personal sized empty water container. We encourage our attendees to stay hydrated!

Delight in Irving’s wide range of superb restaurants, ranging from high-end steakhouses to delicious international fare, and everything in between. Irving is also home to classic favorites like Tex-Mex cuisine and authentic Texas barbecue. There’s something for everyone in Irving.

We do not prohibit wagons or carts inside the event. However, carts, wagons or any other rolling items are not allowed on the escalator inside the event.

Additionally, elevator usage could be slow as it will be used primarily by those with mobility issues. We only ask that you are considerate of others and understand that you may not be able to take this kind of item upstairs to levels 2 and above.

As Texas Frightmare Weekend has many independent guests and exhibitors, this varies depending on each individual guest and exhibitor.

ATM’s are available inside the Irving Convention Center and in various areas around the convention center. Some parking garages also have ATM’s at their entrances. However, we anticipate these machines to be very busy and the possibility exists for them to be empty at various times during the event. These machines are not owned and operated by Texas Frightmare Weekend. Therefore, please plan ahead if you anticipate needing cash for the event.

Concessions at the Irving Convention Center: All food and beverages are sold by the Irving Convention Center at various concession stands and bars inside the event. All ICC outlets are cashless and will only accept credit cards. Cash will not be accepted in these areas.

Exhibitors: Most exhibitors will accept credit cards and/or cash. Please ask the individual vendor for their available payment options.

Celebrity Guests: Most guests accept cash only. Please ask at the guest’s booth.

Texas Frightmare Weekend: Credit cards and cash are accepted for ticket and merchandise purchases made with Texas Frightmare Weekend directly.

For each ticket purchased you may have two adults and up to three children under 16 in the photo. If you would like to have more than two adults, additional ticket purchases will be required. I.E. If you would like 3-4 adults, 2 total photo op tickets must be purchased and used for that photo.

Please see the Celeb Photo Op sales page  for more info: https://celebphotoops.com/event/2023-texas-frightmare-weekend-photo-ops.

Guests and vendors will be open 6-11 p.m. Friday, 11 a.m.-7 p.m. Saturday and 11 a.m.-5 p.m. Sunday. VIP pass holders will gain access one hour early.

Screenings, panels and other activities occur from 6 p.m. through midnight Friday and Saturday. See our SCHEDULE page for times and locations.

There are several parking garages in the area for your convenience. We have prepared this list for informational purposes only. Taxes and other fees may apply to the prices below. Please note that garages have limited parking space. Therefore, we can not guarantee that space will be available in your preferred location.

For a list of parking options, please visit our PARKING page below.


We recommend arriving early.

  1. Please allow additional time for parking.
  2. Traffic – Remember, there are lots of other people attending this event and traffic can be heavy as you get close to the convention center. Depart early to ensure that you arrive on time.
  3. Add additional time to your travel to allow for picking up your tickets. All pre-ordered passes must be picked up at Will Call.

See our SCHEDULE page for times and locations.

Attendees may carry their backpack, purse or other bag. We do not require clear plastic bags. Standard bags will be permitted.

All prop weapons will be inspected by security for approval upon entry to the Irving Convention Center. Approved props will be tagged and secured for your safety and the safety of others. Please follow the directions off our on-site security staff. 

Firearms are strictly prohibited. Concealed Carry weapons and Openly Carried weapons are forbidden at Texas Frightmare Weekend.

For the safety and security of all attendees, weapons that are brought to the event for autographing must follow these guidelines.

  1. Firearms are strictly prohibited at Texas Frightmare Weekend.
  2. Knives, swords, machetes, chainsaw blades and any other item(s) with sharp points or edges must be concealed in a box or backpack/bag at all times. Sharp edges and points must be covered (cut tubing and slide over sharp edges) to protect everyone.
  3. Alert the guests’ table assistant that you have an item that you would like to get signed and let them know what it is.
  4. DO NOT remove the item until the guests’ assistant asks you to. Place the item safely on the table. Allow the assistant to safely hand the item to the guests.
  5. After the item has been signed, please put it away again safely.
  6. NEVER openly display or openly carry these items inside the event. Doing so could result in being removed from the event by security without a refund.

No outside food or beverage is allowed inside the building.

Alcoholic beverages may not be brought into the Irving Convention Center.

The Irving Convention Center may prohibit the consumption of alcoholic beverages at any time. Individuals exhibiting behavior indicative of intoxication or the use of a mood-altering substance will be expelled from the Center premises.

The Irving Convention Center at Las Colinas is committed to accommodating the needs of individuals with disabilities in accordance with the Americans with Disabilities Act.

For current information, please visit the Irving Convention Center’s ADA Accessibility page.

Texas Frightmare Weekend is happy to accommodate attendees with accessibility requirements in accordance with the Americans with Disabilities Act. Please see our Accessibility page for detailed information.

Tickets are limited and may not be available for purchase at the door.

We recommend purchasing your tickets as early as possible to avoid disappointment.

No, wristbands are intended to be used by one person. Once they are attached they have to be cut or broken to remove and cannot be reused. Anyone caught sharing wristbands will be asked to leave and banned from future events.

You can upgrade or swap to any photo op that isn’t sold out. Just open your order confirmation email and click the VIEW ORDER button. There will be a Swap or Upgrade button there. Click the one that allows you to exchange for the day you prefer. If the tickets are the same price or less then choose SWAP. If they are more then choose UPGRADE.
Any questions, please contact Celeb Photo Ops at https://celebphotoops.com/event/2023-texas-frightmare-weekend-photo-ops.
The photo op schedule WILL BE available here.

Tickets are available for purchase online. Tickets are limited and may not be available for purchase at the door.

Yes, you can change the name on the ticket in your Growtix dashboard.

All sales of tickets and other merchandise are final. Tickets and merchandise are non-refundable for any reason.

Tickets obtained from sources other than Growtix may be lost, stolen or counterfeit, and if so are void. Growtix nor Texas Frightmare Weekend will be liable for tickets purchased from outside sources. Buyer beware.

You can “swap” or “upgrade” your ticket for a different day in your GrowTix dashboard (accessible from the original order confirmation email). However, you will not be able to upgrade or swap for any sold out tickets.

We can exchange t-shirt sizes for you at the Texas Frightmare Weekend Merch Booth (see the Exhibitors section of our app for booth location) while supplies last.

Yes, the guest charge per autograph. Convention tickets are for admission to the event only and do not include autographs, professional photo ops, photos with guests or any merchandise unless specifically stated in the ticket description. Many supply a photo or other memorabilia that they’ll autograph for you. The amount charged for autographs varies by celebrity and most will sign the merchandise that you bring for them to sign. Autograph prices are determined by the celebrity and/or their management. If we know the price then it will be listed on our GUESTS page. Just click each guest’s photo to see all of the info that we have. If it isn’t listed then we do not know the price. Some guest prices may not be known until the event.

Guest pricing and schedules will be posted if/when the information is given to us. Prices will be posted when available by clicking the guest photos here. Autograph and photo prices are supplied to us by the guest(s) and/or their management.

Texas Frightmare Weekend does not guarantee that all guest prices will be posted before the event. 

Autographs are purchased directly from the guest at the event. Texas Frightmare Weekend does not sell autographs. The same applies to photos on your device.

However, professional photo ops are purchased from our photographer. Please visit the Photo Op page for details.

Schedules are typically released approximately 2-3 weeks prior to the event as we are constantly adding guests and events all the way up to the event date.

You will pick up your tickets in the Irving Convention Center at WILL CALL (see our SCHEDULE page or the TFW App for location details) the day of the show. Please have your QR code downloaded and ready for our team to scan in order to claim your passes. After getting your passes, attendees are asked to exit the building and proceed to the convention entrance. The entrance to the event will be on the opposite side of the building from the WILL CALL area. See SCHEDULE page on our website or in the TFW App for event hours.

You can swap or upgrade your pass to another day by visiting your original order confirmation email. There is a link to manage your tickets in the email. Click that to exchange your pass. You may swap for tickets that are the same price or upgrade to any available passes at a higher price by paying the difference. Unfortunately, the Growtix system is not able to offer refunds for lower priced items. In this case, any price difference will be forfeited by the ticket purchaser.

Texas Frightmare Weekend has confirmed each guest personally. Situations out of control of the celebrity or Texas Frightmare Weekend may arise that prevent a guest from appearing at the show. We will announce cancellations as soon as we are made aware of them. All sales are final. Tickets will not be refunded. Please come to the convention to enjoy ALL of the guests and events.

Seats for all panels and screenings are limited and buying a ticket to the convention does not guarantee seating. VIP ticket holders will have first access to seating.

Panels and screenings are usually not full and have plenty of empty seats. However, some may be very popular and fill up very quickly.

We reserve the right to clear the room prior to any screening or panel to make sure that attendees waiting in line are able to be seated. Please do not sit in on a panel prior to the one you really want to see to try and hold a seat(s). Plan your attendance accordingly.

The sale of any and all goods and/or services by anyone besides official Texas Frightmare Weekend vendors is strictly prohibited. Anyone found engaging in such activities will be removed from the convention center and will forfeit their ticket purchase price and hotel room reservations. This includes and is not limited to selling anywhere on convention property including hotel rooms, event space and parking areas.

Vendors at Texas Frightmare Weekend are not allowed to share booth space. Any vendor found doing so will be removed from the event and will also forfeit the purchase price of all vendor space, tickets and hotel rooms.

Children 12 and under are admitted free. They will be ticketed at the door.

Guests and vendors will be open 6-11 p.m. Friday, 11 a.m.-7 p.m. Saturday and 11 a.m.-5 p.m. Sunday. VIP pass holders will gain access one hour early. Several parties, screenings and other activities will run throughout the day and after convention hours until around 2am.

Parking is $12 per day including in and out at the Irving Convention Center parking garage.

When this parking garage is full, additional parking will be available in other nearby parking garages for a different rate.

Yes, cameras are allowed. The majority of our guests will be happy to take a photo with you! However, taking a photo with a celebrity is completely up to the individual celebrity. Please make sure to ask them first. Some guests will allow you to photograph them for free. Others may ask for a fee.

Additionally, if demand for a particular guest is high the guest may ask that photos not be taken with them in order to meet as many fans as possible.

ATTENTION: Video cameras may be used for personal use only. Please be courteous and ask before filming or photographing people. ALL video footage shot at the Texas Frightmare Weekend is for personal use ONLY. Under NO circumstances may anyone film video footage of the convention, convention events or convention celebrities for commercial use.

Taking photos and the use of recording devices in our screening room is prohibited

To maintain a respectful and enjoyable environment, we have strict regulations in place regarding photography and recording devices in the screening and panel room (Grand Ballroom, Level 4). Please be aware that it is strictly prohibited to take photos or use recording devices in this room without express written permission from Texas Frightmare Weekend. This policy encompasses all activities taking place in this room, including panels, Q&A sessions, movie screenings, and other events. We kindly request your understanding and adherence to this policy.

We value your presence at our event, and we want to ensure everyone’s experience is positive and memorable. Please note that anyone found filming movies will be kindly escorted from the show.

Yes, you may bring your own items for guests to sign. The guests will charge to sign your own item as well.

In general, yes. However, Texas Frightmare Weekend reserves the right to exclude guests from the free autograph option at their discretion. VIP autograph tickets are valued at up to $40. Attendee will be responsible to pay the difference in price if any.

All ages are permitted. Children 12 and under will be admitted FREE with an adult ticket purchase. All children must be accompanied by an adult. Children will be ticketed at will call.

ATTENTION: As this is a horror movie convention, there may be horror movie content on the convention floor, in the movie screenings, in Q&A’s and elsewhere during the event. While not a regular occurrence, violence, gore, strong language, drug references, nudity, etc. may be present in screenings, etc. Parental guidance is advised.